Refund policy

Refund & Return Policy

At Shringaar Jewels, we want you to be completely happy with your purchase. However, due to the nature of our jewellery products, we do not accept returns or provide refunds.

We offer an exchange-only policy subject to the terms mentioned below.

1. No Return & No Refund

All purchases made through Shringaar Jewels are non-returnable and non-refundable.

Once an order has been delivered, customers cannot request a return or refund for reasons such as change of mind, personal preference, or incorrect product selection.

Refunds will not be issued under any circumstances, except where required by applicable law.

2. Exchange Policy

We accept exchanges only for eligible products.

To request an exchange:

  • The exchange request must be raised within 7 days of delivery.

  • The product must be unused, unworn and in its original condition.

  • The product must be returned with its original packaging, tags and other accessories, if applicable.

  • Products that are damaged, altered, worn, scratched or used may not be eligible for exchange.

  • The exchange request will be subject to inspection and approval by our team.

3. Exchange Shipping & Logistics Charges

All logistics and shipping costs associated with an exchange will be borne by the customer.

The customer will be responsible for the cost of shipping the original product back to us and any applicable shipping/logistics charges for sending the replacement product.

Shringaar Jewels will not reimburse or refund exchange-related shipping or logistics charges.

4. Damaged or Incorrect Product

If you receive a product that is damaged or different from what you ordered, please contact our customer support team within 48 hours of delivery.

Customers may be required to provide clear photographs and/or an unboxing video for verification.

After verification and approval by our team, we may provide an exchange for the eligible product.

5. Product Condition

For an exchange to be accepted, the product must be returned in its original condition. Products showing signs of:

  • Usage or wear

  • Scratches or damage

  • Alteration or modification

  • Missing tags or packaging

  • Damage caused due to improper handling

may be rejected for exchange.

6. Exchange Process

Once your exchange request is approved:

  1. Our team will provide the necessary exchange instructions.

  2. The customer will arrange and bear the applicable return shipping/logistics charges.

  3. The returned product will be inspected by our team.

  4. Once the product passes inspection, the replacement product will be processed.

  5. The replacement will be shipped after successful approval and processing.

7. No Cash Refund

Shringaar Jewels does not offer cash refunds, bank refunds, wallet refunds or store-credit refunds for returned products.

Eligible cases will only be processed as an exchange.

8. Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.

9. Contact Us

For any exchange-related queries, please contact our customer support team through the contact details provided on our website.

Shringaar Jewels reserves the right to reject an exchange request if the product does not meet the eligibility criteria mentioned in this policy.