Terms of service

Terms of Service

Last Updated: August 16, 2026

Welcome to Shringaar Jewels. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

Shringaar Jewels operates an online jewellery store offering jewellery products to customers.

By using our website, you confirm that the information provided by you is accurate and complete and that you agree to comply with these Terms of Service.

We reserve the right to update, modify or discontinue any part of our website, products or services without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, slight variations in product colour, appearance or finish may occur due to lighting, photography, screen settings or manufacturing processes.

We reserve the right to correct any errors, inaccuracies or omissions and to update product information whenever necessary.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify prices, discounts, offers and promotions at any time.

In the event of an obvious pricing or listing error, we reserve the right to cancel the affected order and provide an appropriate resolution.

4. Orders

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to accept, reject or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect customer information

  • Delivery limitations

  • Other operational or business reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to the applicable payment provider's processing timelines.

5. Payments

Customers are required to provide valid payment information when placing an order.

Payments may be processed through third-party payment gateways. Shringaar Jewels is not responsible for delays or failures caused by third-party payment service providers.

We do not store your complete card details, UPI PIN or banking passwords.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website.

Delivery timelines may vary depending on the delivery location, logistics partner, weather conditions, operational delays or other circumstances beyond our control.

Shringaar Jewels shall not be responsible for delays caused by events or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Delays or additional costs resulting from incorrect or incomplete address details may be the customer's responsibility.

7. Return & Exchange Policy

Shringaar Jewels does not accept returns and does not provide refunds for delivered products.

We offer an exchange-only policy for eligible products, subject to the conditions mentioned in our Return & Exchange Policy.

Exchange requests must meet the applicable eligibility requirements.

All logistics and shipping costs associated with an exchange will be borne by the customer.

Please refer to our Return & Exchange Policy for complete details.

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, you must contact us within the timeframe specified in our Return & Exchange Policy.

We may request photographs, videos or other information to verify the issue.

After verification, Shringaar Jewels may provide an eligible replacement or exchange in accordance with our policy.

9. User Responsibilities

When using our website, you agree not to:

  • Provide false, misleading or inaccurate information

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with the security or operation of the website

  • Copy, reproduce or distribute our website content without permission

  • Use our website to conduct fraudulent activities

  • Upload or transmit malicious software or harmful material

10. Intellectual Property

All content available on the Shringaar Jewels website, including but not limited to:

  • Brand name and logo

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Other original content

is owned by or licensed to Shringaar Jewels and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

11. Promotions & Discounts

From time to time, Shringaar Jewels may offer discounts, promotional codes, special offers or other promotional campaigns.

Promotions may have separate terms and conditions, including validity periods, product exclusions, usage limits or minimum order requirements.

Shringaar Jewels reserves the right to modify or withdraw any promotion at any time, subject to applicable law.

12. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics tools and other technology services.

Your use of these services may be subject to the respective third party's terms and policies.

Shringaar Jewels is not responsible for the independent actions, policies or services of third-party providers.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical issues.

We may temporarily suspend access for maintenance, upgrades, security or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Shringaar Jewels shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Our liability, where applicable, shall be limited to the amount paid by the customer for the relevant product or order, subject to applicable law.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

15. Force Majeure

Shringaar Jewels shall not be responsible for failure or delay in fulfilling its obligations due to circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics or other unforeseen events.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

17. Changes to These Terms

Shringaar Jewels reserves the right to modify these Terms of Service at any time.

Updated terms will be published on this page along with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

19. Contact Us

For questions regarding these Terms of Service, please contact us:

Shringaar Jewels
Email: support.shringaarjewels@gmail.com

We do not provide customer support through a phone number. For all queries, please contact us via email.